AWAN ENTERPRISES

Welcome to the awanenterprises website (the "Site") operated by Awan Enterprises LLC . We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. 1. Data that we collect We may collect various pieces of information if you seek to place an order for a product with us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault. Other uses of your Personal Information We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address. We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Pakistan) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification. We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally. Competitions For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition. Third Parties and Links We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Welcome to the Awan Enterprises LLC Term and Conditions page. Here you will find information about our business, legal notices and our terms and conditions. By using this website, you accept the terms and conditions contained within these pages. If you do not agree to be bound by these terms and conditions, we politely request that you cease use of the site immediately. Awan Enterprises LLC is owned and operated by Awan Enterprises LLC (USA) Limited at the website address https://awanenterprises.company.site/ Trading Address: 1950 W Corporate way Unit 79195, Anaheim, CA 92801 Registration Details: Company state: DE Contact Details: General Email Address: awanenterprises@zohomail.com muneeb.mazhar2@gmail.com Customer Services Telephone UK: +1-9787283751 +1585687927 Contacting Us Our business hours are 09:00 to 17:00 EST, Monday to Friday, excluding Bank Holidays. Please contact us by telephone on +15856872927 or by email at awanenterprises@zohomail.com We always aim to respond to customer emails within 1 working day. Privacy Policy We take our responsibility to respect and protect your personal data very seriously. Please view our Privacy Policy for full details. Cookie Policy We use cookies on our website to enhance your user experience and to assist us in improving our business and in turn our product and service offering to you. Purchasing From Us By using our website and purchasing from us, you declare that you are 18 years of age or over. If you are not 18 years of age or older, we must declare that we are unable to sell a product to you. Our Quality Policy is available upon request. Pricing All pricing displayed on the site is in US $ and is inclusive of Value Added Tax (VAT) at the current rate. Prices exclusive of VAT are displayed in brackets beneath the VAT inclusive price for ease of use and calculation. All payments taken when processing your payment will be in US $. It is likely that your card issuer will automatically calculate the exchange rate for the transaction and may charge you extra fees when processing an overseas transaction. Refunds Refunds will be processed in US $. If purchasing outside of the US or with a non US issued card, due to fluctuations in exchange rate, the amount that you are refunded may differ from that initially charged. You therefore may be refunded a higher or lower amount in your own currency than you initially paid for the item due to currency fluctuations, as the refund will be processed at a different time to that of the purchase. We do not charge a currency or exchange rate fee. Any fees will be levied against you by your own card issuer. Faulty Product Recovery If you have received a product that is faulty or develops a fault, and we replace that product by sending you a direct or similar replacement product, we require the original faulty product to be returned to us. We will collect this product from you, free of charge. Where we are unable to recover the product from you within 30 days of being made aware of the fault (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover. The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater. No reduction in price will be made to the invoice to take into consideration any fault – as we are unable to verify the fault, our assumption is that the product is not faulty. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount. Lost In Transit – Replacement Products If you have not received a product that has been sent to the delivery address that you entered into our system at the point of order, and we have accepted that the item has been lost in transit, we will resend the item to the stated delivery address (or a different delivery address if provided by you and approved by us). If subsequently, the product that had been lost in transit is delivered to you, you have a legal obligation to inform us of that delivery. We will then collect this product from you, free of charge. Where we are unable to recover the product from you within 30 days of being made aware of the delivery (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover. The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater. No reduction in price will be made to the invoice to take into consideration any fault, packaging problem, damage etc. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount. Ordering From Us When you place an order with AWAN Enterprises LLC online by using the website and completing checkout on the site, we will send you an order acknowledgement by email to the email address that you have supplied in the checkout process. This email details the products that you have ordered from us and the price for each product. Attached to this email is an invoice in PDF format that can be printed off and retained for your records. We politely request that you check the confirmation email that is sent to you as we will dispatch the goods contained within your order and detailed in that email, that you have ordered (and are contained in the email), as soon as we can. Please inform us immediately if the goods do not match those that you intended to order. Our process is automatic and we do not manually check the items that are ordered. If a mistake has been made at the checkout, either with an incorrect item or incorrect multiple/quantity, it is highly likely that you have added this to your basket in error or multiple times. We accept an order when we dispatch the goods to you. The point of dispatch is when the sales contract is made even if your payment has been processed immediately. AWAN ENTERPRISES LLC reserve the right to cancel an order for any of the following reasons: Where goods are unavailable. Where there has been a product error, product description error, price error, or other information error. If authorisation of your payment fails or is unavailable. If you do not meet any of the age (minimum age requirements may apply on certain products) or eligibility requirements set out on the AWAN ENTERPRISES LLC website including within these terms and conditions. For any other reason that we deem necessary and/or appropriate in the circumstances. Availability of Products AWAN ENTERPRISES LLC, its owner, agents and employees, accept no responsibility for losses suffered as a result of unavailability of a product. Where the site states that a product is in stock, this is subject to availability, and is not necessarily an accurate indication of our stock levels. All stock indicators on the site are approximate, and do not necessarily represent current stock levels. All orders are subject to availability. If there is a problem with availability of your order, we will contact you by telephone or email as soon as reasonably practicable. If the goods that you have ordered are not available, we reserve the right to substitute goods of a similar specification and quality. Images displayed on our website are, as far as possible, a fair and accurate representation of the products that we retail. Please note that the precise colour of or pattern on a product that we supply may differ slightly from that displayed on our website. This may be due to factors that include manufacturing variations and/or the image colour settings of the device you are viewing the website on. Cancellation of Orders Prior To 13th June 2021 Consumer (Non Business) In accordance with the USA Consumer Distance Selling Regulations, you will find your rights in relation to cancelling your order here. AWAN ENTERPRISES LLC offer a 7 day period of cancellation. You may cancel your order within 7 days of receiving the product(s). The 7 days starts to run on the day after you receive the goods. Goods must be returned to us in the same condition that they arrived. The goods must have been looked after reasonably. AWAN ENTERPRISES LLC offer an extended returns policy of a further 7 days to return your item. This is an additional 7 days on top of the 7 days provided by the European Consumer Distance Selling Regulations. Goods that you may wish to return in this second period of 7 days must be in a perfect condition, sealed and still in their original packaging, fit for resale. For the sake of clarity, you therefore have a total of 14 days from the date that you receive your item to cancel your order with AWAN ENTERPRISES LLC. The first 7 days require you to take reasonable care of the item and return the item in the same condition as you received it. Items that you inform AWAN ENTERPRISES LLC that you would like to return in the period 8 to 14 days after receiving the item must be returned in a perfect condition, fit for resale. Items must be in a resellable state, in original packaging with all included literature, free from stains, free from smells (including tobacco), free from hair (human and/or animal), free from marks, free from damp, liquid or residue on the product itself, its packaging and its literature. You must inform AWAN ENTERPRISES LLC of your cancellation by email or letter. Informing AWAN ENTERPRISES LLC of your order cancellation by telephone is not sufficient. If informing AWAN ENTERPRISES LLC by letter, the cancellation is effective on the date of posting. If informing AWAN ENTERPRISES LLC by email, cancellation is deemed to have been conveyed when the email is sent. We may ask that you keep a receipt of postage of your cancellation notice or a confirmation of sending a cancellation email. If goods are made specifically for you as a customer, personalised or made to your specifications or fit, We will not accept cancellation of your order. If you cancel your order, as a consumer you are under a duty under the DSRs to retain and take reasonable care of the goods throughout the cancellation period. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in force from 13th June 2014 onwards By using this website and/or committing to a purchase on this website, or with us, you are agreeing that the terms and conditions of the sale are being presented to you in a form other than in paper form, and you agree that these terms and conditions are to be presented to you in this electronic form. You also agree and accept that the model cancellation form has been provided and can be accessed by using the link below. Consumers are legally entitled to a cooling off period (the time you take to cancel your contract) of 14 days. Prior to the dispatch of your item(s), you are entitled to withdraw your offer at any time from the moment you submit your order until the moment the contract is concluded. An exception to this contract conclusion occurs where personalised goods or customised goods are ordered. In this case, the customisation or personalisation will be confirmed prior to manufacture. At the point that the manufacture of such goods is initiated, the contract will be concluded. The calculation of the 14 days includes all days (working or otherwise) from Monday to Friday. The cancellation or cooling off period begins to run depending upon when you receive your goods. Where goods are delivered in one delivery, the end of the cooling off period is 14 days after the day on which the goods came into your physical possession. Where you have ordered multiple goods in one order but the goods are delivered on different days, the end of the cooling off period is 14 days after the day on which the last good came into your physical possession. Where you have ordered goods consisting of multiple parts delivered on different days, the end of the cooling off period is 14 days after the day on which the last of the pieces came into your physical possession. Where you are receiving a regular delivery of goods during a defined period of more than one day, the cooling off period ends 14 days after the day on which the first of the goods came into your possession. You must inform us of your wish to cancel within this period. If you declare that you would like to cancel your order outside of this cooling off period, you will be not be able to return your goods. Exercising your Right To Cancel You must inform us of your wish to cancel by using a clear statement. You are able to convey your wish to cancel to us by using the following methods; send an email to awanenterprises@zohomail.com, send a letter to AWAN ENTERPRISES LLC. You can use the model cancellation form below to inform us of your wish to cancel. Simply click on the "Cancellation Form" link below and this will open up a PDF document that you can complete and send back to us by fax, post or scanned and emailed. Cancellation Form Losing Your Right To Cancel You will lose your right to cancel where you fail to cancel the contract within the appropriate timescale as stated above, or where you fail to return the goods within the appropriate timescale following legitimate cancellation. Returning Your Goods Once you have exercised your right to cancel, you are under a duty to send back the goods to the following address: Returns Department 1950 W Corporate way Unit 79195, Anaheim, CA 92801 ​ You must not delay in returning your goods to us. In any event, you must send the goods back not later than 14 days after the day on which you inform us of your wish to cancel. Return Costs You will bear the costs of returning the item(s) to us. No refund will be made of your return costs. As we do not charge for delivery on the outward leg of the delivery, we will not refund any postage costs as none have been incurred in the delivery of the item. Where you have opted for an expedited delivery method, or a postage upgrade to a faster, paid service, this will not be refunded. Our standard delivery is free of charge. Any costs associated with the return of your item(s) will be paid by you and will not be refunded. Where large items have been ordered and you feel that it will be difficult in the circumstances to arrange for a delivery back to us, we may be able to offer a collection service to assist you. This is a paid service and is normally approximately £20. In order to utilise this service, please email or telephone us to agree the exact costs. These costs will not be refundable. Returning oversized items by courier yourself depends on the weight and dimensions of the package, and can be costly. The maximum costs that you are likely to have to pay for the return of an oversized item is £100 if using an independent courier or pallet company. Refunds We will refund you without undue delay, but in any case no later than the end of 14 days after the day on which we received the goods back. If you supply us with evidence of having sent the goods back before we have received them, then we will refund you within 14 days from the day after the day on which we receive that evidence. We will refund you any amount to be refunded onto the card or by the payment method that you used to place the order, unless expressly agreed otherwise. Our Right To Compensation For Diminished Value of Goods Please note that we have a right to recover an amount from you for a loss of value of the goods as a result of handling goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. This compensation will be deducted from the amount that you initially paid for the goods. If this is not possible, this amount of compensation must be paid by you to us. Exceptions to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 If goods are made specifically for you as a customer, personalised or made to your specifications or fit, We will not accept your request to exchange or to cancel your order. Returns Authorisation When informing us of your wish to return an item, it is advisable to obtain a returns authorisation number from us. Any goods that are returned without a returns authorisation number may take longer to process. This may delay the refund or exchange of the product. Please include your returns authorisation number on a small note or correspondence within the package of the returned item along with your address and a contact telephone number. Please also include the reason for returning the goods. Refund We will not refund any cost of returning the goods to us. The cost of returning the goods will not be refunded. You must pay for all postage and packaging costs when returning goods to us. If you fail to return the goods, or attempt to charge the cost of returning the goods to us, we will charge you the direct cost to us of the return of goods, even if we have already processed a refund for any reason. We will not charge you an administration charge. If you cancel an order for any reason, you must return the goods to us. You must return the goods as soon as possible. If you do not return the goods within 14 days from the day of your cancellation, we will arrange for collection of the goods, and will charge you for the cost of this collection. If you do not make the goods available for collection within 30 days of your cancellation, or do not return the goods within 30 days of cancellation, you will be deemed to have repurchased the item. You will then fall outside of the our returns policy and will be unable to return the goods. In this respect, a new sales contract will be deemed to have been created and you will be charged for the goods purchased at the price that you initially purchased the goods at (if a refund has been processed) or not refunded if a refund has not been processed. We reserve the right to charge you the carriage costs of returning the item back to you.. We recommend that you return the goods by Royal Mail special delivery or insured delivery as , its agents and/or representatives, do not accept liability for goods damaged or lost in transit from you to our headquarters. We always recommend that you obtain and keep a certificate or proof of posting. Goods are sent back to us at your own risk until we receive them. Goods that have gone missing or have become lost in the postal system before reaching us are not our responsibility. The contract that you have made when returning the goods is between you and the service provider that you have chosen to use. We are not a party to this contract of service and cannot therefore make a claim on your behalf. The burden of any loss of goods must be borne by you. All returns should be sent to: AWAN ENTERPRISES LLC 1950 W Corporate way, Unit 79195, CA, 92801 Complaints At AWAN ENTERPRISES LLC, all processes and procedures exist to ensure complete customer satisfaction. We always strive to ensure that everything runs smoothly with your order. However, if you feel that we have let you down and you would like to complain about an element of our service, a product, or anything that you feel has not met with your expectations, please click on this link to see our complaints procedure. Our Legal Duty We are under a legal duty to supply goods that are in conformity with the contract. Payment We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have. Payment will be taken by credit or debit card, or by Paypal, at the time of ordering. AWAN ENTERPRISES LLC accept the following methods of payment: Visa, Visa Debit, Delta, Visa Electron, Mastercard, Maestro, Solo. When you add a payment method to your account, you will be asked to provide customary billing information such as name and billing address to or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a payment method. It is your obligation to keep your payment method(s) up-to-date at all times. When you add a payment method during checkout, you will be asked if you would like to store your payment method in your account for future transactions. If you are logged into the website, checking the box associated with this request will automatically save that payment method to your account so it can be used for future transactions. You authorise to store your payment method information and charge your payment method as outlined in these payments terms. If your payment method’s account information changes (e.g. card number, account number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner(s) or your bank and update your payment method on file in your account. You are solely responsible for the accuracy and completeness of your payment method information. Healthandcare.co.uk is not responsible for any loss suffered by you as a result of incorrect payment method information provided by you. RECURRING BILLING Certain products and services may be purchased on a recurring or subscription billing basis. Where a recurring or subscription billing product or service is purchased, the product or service will be dispatched to you after payment has been taken from the payment method on file/on your account. Your account will be automatically charged prior to dispatch of the goods and/or services that are being provided on a recurring or subscription billing basis. Details of the recurring/subscription billing cycles and product/service dispatch cycles (including the cost of the product or service and the frequency of the cycle such as weekly, monthly, half yearly, annually etc) will be detailed on the website page when you add the product or service to your basket. By purchasing said product or service, you are authorising Healthandcare.co.uk to charge your payment method on file/on your account. If payment fails to be taken for any reason, Healthandcare.co.uk will make contact with you as soon as possible to advise you of the payment failure. No products or services will be dispatched until payment has been taken. You may stop payment of a recurring/subscription billing cycle by notifying orally or in writing at least three (3) business days before the scheduled date of payment. Healthandcare.co.uk may require you to provide written confirmation of a stop-payment instruction within fourteen (14) days of oral notification. If you fail to provide written confirmation within fourteen (14) days as requested,is not obliged to honour your request to stop any future recurring/subscription payments. In the event that products or services are dispatched by us in error following a payment failure or stop payment instruction, you must inform of the shipping error. Healthandcare.co.uk will collect the product or services from you free of charge. Failure to make the products or services available for collection, in the same condition that you received them, within 30 days will result in an invoice being raised for the product(s) or services(s) at the current price on our website. You will be liable to pay that invoice in full without set-off. Delivery Delivery will take place by Royal Mail Post, UPS courier, DPD courier or any other courier or postal method deemed suitable for the weight, size and nature of the product. Delivery will take place as soon as is practicable, and in any event, we will strive to deliver your item(s) within 30 days. Please note that over 90% of orders are delivered the next day. Exchanges In the event of you wishing to return the item(s) that you have purchased for an exchange, the same return period applies as above. For the sake of clarity, you therefore have a total of 14 days from the date that you receive your item to inform us of your wish to return your item to exchange this item. Where goods are delivered in one delivery, you can exchange your item(s) by letting us know up to 14 days after the day on which the goods came into your physical possession. Where you have ordered multiple goods in one order but the goods are delivered on different days, you can exchange your item(s) by letting us know up to 14 days after the day on which the last good came into your physical possession. Where you have ordered goods consisting of multiple parts delivered on different days, you can exchange your item(s) by letting us know up to 14 days after the day on which the last of the pieces came into your physical possession. Where you are receiving a regular delivery of goods during a defined period of more than one day, you can exchange your item(s) by letting us know up to 14 days after the day on which the first of the goods came into your possession. You must inform us of your wish to cancel within this period. If you declare that you would like to cancel your order outside of these periods, you will be not be able to exchange your goods. Please note, as with cancellations of your order, with exchanges we have a right to recover an amount from you for a loss of value of the goods as a result of handling goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. This compensation will be deducted from the amount that you initially paid for the goods. If this is not possible, this amount of compensation must be paid by you to us. Where a balance is required to release the exchanged goods, we will contact you to take an extra payment or discuss whether you would like to continue with the exchange. Faulty Item If the item you received is faulty, please contact our customer care team either by email or on +15856872927. Please state or include your order number, name address, product details and your reason for return on any correspondence or in any communication. Please also state whether you require a refund (if the item is faulty within 14 days of receipt and is reported to us in that timeframe) or a replacement for your faulty product. We will then explain to you the returns process. Refunds cannot be processed if the fault has been caused, created or is a result of your misuse. Security of Payment Our payment pages use 256-bit encryption enabled technology supplied to us by Thawte and ensures that information is kept private. Delivery Delivery of your product(s) will be made to the address that you provide in the 'address' field in the order process. Where details provided for the delivery address are supplied by you, and these details are incorrect or incomplete, AWAN ENTERPRISES LLC, its agents and/or representatives are not liable for any products that you do not receive. Further to this, we are not liable for any consequential losses resulting from non-delivery of your item(s). We will deliver to the address that you have supplied to us for delivery. The delivery address will be confirmed to you by email immediately upon completing your purchase. This confirmation email will be sent to the email address that you have provided in the checkout process. We would always advise checking your spam or junk mail folder as some awaN ENTERPRISES LLC emails may be filtered by your email service provider due to the "spam-heavy" content of our email address (ntialbert888@gmail.com). We will not be held responsible if an email has not been read that you have received in the spam folder. It is your duty to maintain your own email account. We cannot be held accountable if you have failed to check the details that we have sent to you but may not be in your usual inbox folder. We have the ability to resend your order confirmation details if not received immediately. Please contact our Helpdesk if you wish the confirmation email to be resent to you. Delivery in most instances is made by Royal Mail First Class delivery. For larger items or valuable items, a courier, signed for or Royal Mail Special Delivery may be used. Overseas orders are processed by courier, normally UPS. Delivery expectation for European deliveries is normally 2 to 5 working days. In the event of a parcel going missing, we cannot send out a replacement item, or offer a full refund until a claim has been accepted and processed by Royal Mail or our chosen courier. In the event of a parcel going missing, the time for a full claim to be processed is usually 21 days, although this may be longer. Service Access While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period, and we will not be liable if you cannot reach our sales, customer care or information team by telephone or email. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, repair or for any reasons that may be outside the control of any agent and/or representative. Overseas Access All content on the website is intended to meet United Kingdom guidelines. We cannot and will not promise that materials available and viewable on our website outside of the United Kingdom, or available to purchase outside of the United Kingdom, are appropriate within a territory outside of the United Kingdom. You are prohibited from accessing this website where viewing information or obtaining such products is illegal or unlawful. If you do choose to access information, images and content on this website, you do so at your own risk and you are fully responsible for your compliance with local laws and regulations. General You may not assign, sub-licence or otherwise transfer any of your rights under these Terms. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions. These remaining provisions shall continue to have full force and effect. Only parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting persons who are not parties to these terms and/or contractual provisions, any rights under the Contracts (Rights of Third Parties) Act 1999. Google Checkout Any details that we capture with reference to physical or email addresses will not be sold or rented to other businesses. Google Checkout buyers can remove their physical addresses from our direct marketing mailing list at any time. We will remove these details from our marketing within 90 days of receiving the request either by telephone or by emailing ntialbert888@gmail.com and placing "Google Checkout Details Removal" in the subject line of the email. Free Gifts DELUXE CARE LTD may offer a free gift from time to time with purchases over a certain amount. Where the promotion is for orders over £60, this should be construed as meaning that orders of the value £60.01 and over will qualify for a free gift. Orders of £60.00 or under will not be eligible for a promotional gift. Promotions on the website ntialbert888@gmail.comare entirely at the discretion of DELUXE CARE LTD, and may be withdrawn or denied for any reason. DELUXE CARE LTD may refuse to offer or send a free gift at their discretion where they feel that the promotion is being abused or the good faith of DELUXE CARE LTD is otherwise being manipulated or abused. Where a purchase of £60.01 or over has been made, and a free gift issued/sent, and subsequently the order is cancelled or returned, either in its entirety or partially, where the value of the non-returned or non-refunded item drops below £60.01, you must return the free gift in order to receive a full refund. DELUXE CARE LTD reserve the right to deduct the value of the free gift (its selling price on ntialbert888@gmail.com at the time of purchasing the goods entitling you to the free gift) from the refundable amount. Free gifts are only available while stocks last. DELUXE CARE LTD may choose at their discretion to send out a similar free gift to that advertised. This choice remains at the discretion of DELUXE CARE LTD at all times, but DELUXE CARE LTD will send out the advertised free gift whenever this is available. Contact From 3rd Parties Please view our Privacy Policy for more details. Overseas Delivery (Europe and Worldwide) Selected DELUXE CARE LTD products are available for overseas delivery. Please note that the normal delivery time for orders placed online is 2 to 5 working days normally by UPS courier. Payment from Overseas Please note that your card payment will be processed in GBP Sterling and your receipt will show GBP Sterling prices. If your card is held in a different currency, your card issuer will charge you the currency exchange rate applicable that day. The exact exchange rate at the time of ordering should be displayed on your bank statement. Refunds to Overseas Cards Please note that any refund will be made in GBP Sterling (our trading currency) and your card issuer will refund you using the Exchange Rate that is in use for that day and this could be different to the original rate that you were charged when making your payment. Your card issuer may also levy a currency conversion charge and/or a transaction fee, and this may not be reversed in the event of any refund or order cancellation. This means that your refund could be slightly more or less than you have originally paid and we cannot and will not be held responsible nor accountable for this difference. All pricing displayed on the site is in UK Pounds Sterling (£) and is inclusive of Value Added Tax (VAT) at the current rate. Prices exclusive of VAT are displayed in brackets beneath the VAT inclusive price for ease of use and calculation. All payments taken when processing your payment will be in UK Pounds Sterling (£). It is likely that your card issuer will automatically calculate the exchange rate for the transaction and may charge you extra fees when processing an overseas transaction. Please note that UK Pounds Sterling (£) is a different currency to the Euro (€) and to the US Dollar ($). The UK Pounds Sterling (£) has a different exchange rate to the Euro (€) and the US Dollar ($). Discounts And Special Offers Where you have purchased an item or items under a special offer (eg Save 10% when you purchase 2 or more of this product), the discount will be applied to the basket at the checkout procedure, and will be applicable where you purchase and keep the products that enable you to qualify for the discount. If you return a product to us for a refund that was part of the discount or special offer, but retain other qualifying products, we will refund the amount of the item that you have returned minus the amount that you saved by qualifying for the discount on the product. For clarity, here is a worked example. If you purchase two items for £30 each, qualifying you for a discount of 10% when you order two or more of these products, a £6 discount will be applied at the checkout (total order value of £60, 10% of which is a £6 saving). You will therefore pay £54. If you were to return one of those items for a refund, we will refund you £24 as you will now no longer qualify for the discount as you have returned one of the products for a refund. In effect, you have purchased and retained only one product, of which the normal buy price is £30. We will refund £24 to you (£54 initial purchase price minus the £30 cost of purchasing a single product, that you have retained). You will therefore be refunded the amount that corresponds with only purchasing one product and therefore not qualifying for the discount. Where products are returned for a refund, or for an exchange to a non-qualifying product, you will no longer be eligible for the discount or special offer and we will only refund or exchange to the value that puts you back into the position that you would have been in had you not initially purchased the number of qualifying products, or type of qualifying products, to obtain a discount or offer. Where a free gift is provided when purchasing a qualifying product, or qualifying products (where a multiple purchase is required to qualify for the free gift), and that product or those products are returned for a refund or exchanged to a non-qualifying product, the free gift must be returned along with the qualifying product(s) and cannot be retained as the free gift is provided pursuant to and reliant upon you purchasing the qualifying product(s) and retaining the aforementioned qualifying product(s). Where you do not return the free gift, we reserve the right to charge you or withhold from the refund of the returned item the price of the item that constitutes the free gift. Where the free gift is priced on our website, we will deduct or charge the price of the item as appearing on our website. Where no price is quoted on our website for the item constituting the free gift, we will use the recommended retail price (RRP) of the product. Negotiation Towards A Sale For the purposes of using our site, when you place a product or service in your basket and begin the checkout process by filling in your email address, this is considered to be a negotiation towards a sale, and you are permitting US to collect this information and use this email address to send you a reminder email about your abandoned purchase if you do not complete the transaction, and marketing emails about our products and services. All emails can be unsubscribed from by using the unsubscribe links on the emails that you receive, and/or unsubscribing by logging into your account and opting out of future communications from AWAN ENTERPRISES LLC. Alternatively you can email us at AWANENTERPRISES@ZOHOMAIL.COM with the subject line "Unsubscribe". We consider email addresses collected at this stage to be input by the owner of the email address. We take this information bona fide in good faith. If you are not the owner of the email address that you have entered, please do not input the email address into the email address field. Business To Business Transactions This is an exclusion clause: AWAN ENTERPRISES LLC limits its liability in business to business transactions wholly and entirely as the law permits, including the limitation of liability for loss of profits and for any indirect or consequential losses that may be incurred by the purchaser other than US. AWAN ENTERPRISES LLC reserves the right to refuse to send out a free OK Vape Starter Kit in its absolute discretion, for any reason.

You can purchase your items online and pick them up at our street store or ship them directly to your doorstep. Shipping cost is calculated by our partners like DHL, Fedx at the checkout page automatically. We use the best carriers in the business to make sure your orders get to you on time. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.